Shipping Policy

1. General Information

At Hugging Earth, we are committed to delivering your orders promptly and efficiently while ensuring the safety of our eco-friendly products. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of purchases made on www.huggingearth.com.

2. Shipping Locations

We currently ship across India. For international shipping inquiries, please contact our customer support at support@huggingearth.com before placing an order.

3. Shipping Timeframe

• Order Processing: Orders are typically processed within 1-3 business days after payment confirmation.
• Shipping Duration: Delivery times vary depending on your location:

• • Metro Cities: 3-5 business days
  • Non-Metro Cities & Remote Areas: 5-10 business days
• Orders placed on weekends or public holidays will be processed on the next business day.

4. Shipping Charges

• Free Shipping: We offer free shipping on:

• • Selected Product Packages: Specific products or bundles may qualify for free shipping as part of promotional offers. Details will be provided on the respective product pages.
  • Orders Above ₹1500: Enjoy free shipping on orders exceeding ₹1500.
• Standard Shipping Fees: For orders that do not qualify for free shipping, standard shipping charges will apply. These charges are calculated based on weight, location, and shipping method, and will be displayed at checkout.
• Additional charges may apply for remote locations or bulk orders.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email/SMS to monitor your shipment’s status. If you do not receive tracking details within the expected timeframe, please contact us.

6. Delays & Issues

We work with trusted courier partners, but delays may occur due to unforeseen circumstances such as:

• Natural calamities, strikes, or government restrictions
• Incorrect shipping address provided by the customer
• Courier service delays beyond our control

If your order is delayed beyond the estimated timeframe, contact our support team for assistance.

7. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

• Contact us within 48 hours of receiving the package with photos (if applicable).
• We will investigate and offer a suitable resolution, such as a replacement or refund.

8. Changes & Cancellations

• Once an order is shipped, it cannot be cancelled.
• If you wish to modify or cancel an order, please contact us before dispatch.

9. Contact Us

For any shipping-related inquiries, reach out to us at:  support@huggingearth.com 📞 8148898218